Connect With Support Services
Registration is open and we are here to help! Links to access support, hours of operation, and other helpful resources are listed below.
Announcements
Register Now for Summer & Fall Courses
With multiple start dates, flexibility meets opportunity at Houston Community College. Pick the perfect time to join the HCC Eagle Community and create a personalized educational experience that suits your schedule and learning style.
Summer 2023 Registration is Open
Here is what you need to know about the Summer course schedule.
- Each semester has multiple sessions, and each session has a different start date.
- The semester course schedule has sessions with online and in-person courses starting from May to July 2023. Please view the Summer sessions below and click here to view the next available start date for in-person and online courses.
- Summer Mini (three-week courses)
- Summer 10-wk (10-week courses)
- 5-wk Summer 1 and Summer 2 (five-week courses)
- Summer 8-wk (eight-week courses)
Fall 2023 Registration is Open
Here is what you need to know about the Fall course schedule.
- Each semester has multiple sessions, and each session has a different start date.
- The semester course schedule has sessions starting from August to November 2023. Please view the Fall sessions below and click here to view the next available start date for in-person and online courses.
- Regular 16-WK (16-week courses)
- 2nd Start (12-week courses)
- 1st 8-WK (eight-week courses)
- 2nd 8-WK (eight-week courses)
- 2nd, 3rd, 4th and 5th 4-WK (4-week courses)
ON-CAMPUS | Support Services
In-person Support Options
Schedule By Department
Academic Advising | Enrollment | Career Services | Counseling | Testing
The following departments will be available to support you based on the hours below: Enrollment, Academic Advising, Counseling, Career Services, and Testing. All stores will be closed according to HCC's holiday schedule.
- Monday, Tuesday & Friday | 8:00 a.m. - 5:00 p.m.
- Wednesday & Thursday | 8:00 a.m. – 6 p.m.
- Select campuses will offer extended support hours on Wednesday and Thursday: Alief, Central, Coleman, Northline, Eastside, Katy, Stafford, and West Loop.
- Select campuses will offer extended support hours on Wednesday and Thursday: Alief, Central, Coleman, Northline, Eastside, Katy, Stafford, and West Loop.
- Click here to view the Locations page for more details about the campus.
Additional Support Services
Please use the links below to view the in-person schedule for additional support services.
- Bookstore
- Financial Aid
- International Students
- Library
- Payment (Cashier/Bursar/Business)
- Tutoring
- Veteran & Military Affiliated Students Success (VMASS)
VIRTUAL | Support Services
How to Access Zoom Support
To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
2 Steps to Join Zoom Lobby/Room
- Click on one of the Zoom Lobby/Room links to connect with support.
- Sign into Zoom Account.
- If you do have a Zoom account, please sign in to join the Zoom Lobby/Room.
- Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting.
- If you don't have a Zoom account, please select "Sign Up" to create a free Zoom account.
- If you do have a Zoom account, please sign in to join the Zoom Lobby/Room.
Zoom: Enrollment and Academic Advising Support
Zoom | Connect With Locations and Departments
To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
Zoom Hours of Operation
Monday – Thursday | 9 am – 6:00 pm & Friday | 8 am - 5 pm
Colleges Available on Zoom: Please select the link for the Zoom Lobby that supports location you take or plan to take courses. Please expect longer wait times from January - February and August – September. We will serve students in the order they login and appreciate your patience.
- Central College Zoom Lobby supports Central and South campuses.
- Coleman College Zoom Lobby supports Coleman campus.
- Northeast College Zoom Lobby supports Acres Homes, Automotive Tech Training Center, Northeast, North Forest, and Northline campuses.
- Northwest College Zoom Lobby supports Alief Hayes, Alief Bissonet, Katy, and Spring Branch campuses.
- Online College Zoom Lobby supports students taking or planning to take 100% of their courses online.
- Southeast College Zoom Lobby supports Eastside and Felix Fraga campuses.
- Southwest College Zoom Lobby supports Brays Oaks, Missouri City, Stafford, and West Loop campuses.
Zoom: Financial Aid, Payment, and Billing Support
Zoom Lobby for Financial Aid and Cashier/Bursar
For questions about financial aid, payment/payment plans, and billing, you can connect with representatives in the Zoom Lobby for Financial Aid and Cashier/Bursar. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
Click here to connect with financial aid and cashiers on Zoom.
- Monday - Thursday: 9 am - 6 pm
- Friday: 8 am - 5 pm
More Options to Connect
- Financial Aid: Click here to view other ways to connect with financial aid.
- Payment & Billing: Click here for options to connect with the Cashiers/Bursars Office.
Received a call from HCC about Financial Aid and Enrollment?
Click here to learn about our call campaigns to help support students.
Zoom: Student Support Departments ( Adult Ed, Continuing Ed, International & More)
Support is available through Zoom based on department's schedule below. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
Adult Education | GED English & Spanish, ESL, Career4U Academy, and Literacy Services
- Click to access Zoom lobby.
- Monday - Thursday | 9:00 a.m. - 6:00 p.m.
- Friday | 10:00 a.m. - 5:00 p.m.
- Click to learn more about services, schedule, and orientation.
Continuing Education Intensive English
- Click to access Zoom lobby.
- Monday: 9 am – 11 am and 2 pm - 3 pm
- Tuesday: 9 am – 11 am and 2 pm - 4 pm
- Wednesday: 9 am – 11 am and 2 pm - 3 pm
- Thursday: 9 am – 11 am and 2 pm - 4 pm
- Friday: 9 am – 11 am
- Click to learn more about services and support schedule.
International Students
- Click to access Zoom lobby.
- Monday – Thursday | 9 am – 6:00 pm
Friday | 8 am - 5 pm
- Monday – Thursday | 9 am – 6:00 pm
- Click to learn more about the program's resources and benefits.
Bridge (Puente) Program
- Click to access Zoom lobby.
- Monday – Thursday | 9 am – 11 am and 2 pm – 4 pm
- Friday | 9 – 10:30 a
- Click to learn more about the program's resources and benefits.
Developmental Math Department
- Click to access Zoom lobby.
- Monday - Thursday: 9 am – 11:00 am and 2 pm - 4 pm
- Friday: 9 am – 10:30 am & 1 pm – 3 pm
- Click to learn more about the department's course offerings.
Integrated Reading & Writing (INRW)
- Click to access Zoom lobby.
- Monday: 9 am – 11 am and 2 pm - 4 pm
- Tuesday: 9 am – 11 am and 2 pm - 3 pm
- Wednesday: 9 am – 11 am and 2 pm - 4 pm
- Thursday: 9 am – 11 am and 2 pm - 3 pm
- Friday: 9 am – 11 am and 1 pm - 3 pm
- Click to learn more about the department's course offerings.
Testing Support
- If you need help with course placement or "Texas Success Initiative College Readiness Requirements" Checklist on your pre-enrollment To-do List, please contact the Enrollment or Advising department using the Zoom links in the "Enrollment and Academic Advising" section above.
- If you need assistance with scheduling a test you have been authorized to take or have questions, please click here to learn how to connect with Testing services.
- For questions about making payment for tests, please click here to contact the Bursar/Business/Cashier Office.
Call Centers: HCC General Info, Password Reset & Eagle Online (Canvas) Support
Student Services Contact (Call) Center
The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center. Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support.
- Hours of Operation: Monday - Thursday | 8 am – 6 pm & Friday | 8 am – 5 pm
- Contact
- Telephone: 713.718.2000 Option 1
- Swoop Chatbot: (located on each HCC webpage)
Reset Password + Help With HCC Email and Other Student Technology
The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC-issued hardware and software.
- Contact Info: 713.718.8800
- Hours of Operation:
- Mondays – Friday: 7:00 A.M. until 9:00 P.M.
- Saturdays: 9:00 A.M. until 3:00 P.M.
- Email: it.support@hccs.edu
- Student Support Request Form: https://www.hccs.edu/snow
Eagle Online (Canvas) Technical Support
The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.
- Contact Info: 713.718.5275 Option 3
- Hours of Operation:
- Mondays – Friday: 8:00 A.M. until 11:00 P.M.
- Saturday: 9:00 A.M. until 11:00 P.M.
- Sunday: 1:00 P.M. until 9:00 P.M.
- Service Request Form: https://online-03.hccs.edu/eo2help/
- Canvas Guides and Tutorials: Click here to view Student Toolkit
Instructional Services Call Center
The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.
- Contact Info: 713.718.5295
- Hours of Operation: Mondays – Friday: 8:00 A.M. until 9:00 P.M. | Saturday 9:00 A.M. until 11:00 A.M.
- Videoconferencing: Available on request via Teams and WebEx
- Canvas Guides and Tutorials:
Received a call from HCC about Financial Aid and Enrollment?
Click here to learn about our call campaigns to help support students.
Connect with Academic Resources (Bookstore | Technology | Library | Tutoring)
Bookstore
Click to view the Bookstore's hours of operations and resources.
Library
Click to view the Library's hours of operations and resources.
Tutoring
Click to view Tutoring's hours of operations and resources.
Student Toolkit | Eagle Online (Canvas) Tutorials, Technology Resources, and Academic Support
Click here to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:
- What to expect for courses this semester.
- How to access courses on Eagle Online (Canvas).
- How to view guides and tutorials for course technology.
- How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi).
- What academic support is available to help you succeed this semester.