Support Services

HCC has virtual and in-person services to support you. Our goal is your success! Please do not hesitate to contact us. 

Get The Support You Need To Succeed!

Virtual Lobby | Enrollment, Advising, Financial Aid, and Payment Support

Through the Virtual Lobby, you can get help with enrollment, advising, financial aid, and payment arrangements. Visit  

Before accessing a virtual or in-person service, please always reference the Virtual Lobby page for the most up-to-date Zoom links, hours of operations, and locations. 


Instructional Services Support Center

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx
  • Canvas Guides and Tutorials: Click to view Student Toolkit.


Canvas Technical Support

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.


Information Technology Service Desk

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC issued hardware and software.

  • Contact Info: 713.718.8800
  • Hours of OperationMondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.
  • Student Support Request Form


HCC CARES | Emergency Aid + Student Basic Needs Support

Students facing financial emergencies are encouraged to:

  • Visit to apply for emergency aid you may be eligible to receive.
  • Visit to learn about and access community resources for basic needs and mental health.


Student Toolkit | Eagle Online (Canvas) Tutorials, Technology Resources, and Academic Support

Click here to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:

  • What to expect for courses this semester.
  • How to access courses on Eagle Online (Canvas)
  • How to view guides and tutorials for course technology.
  • How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi)
  • What academic support is available to help you succeed this semester. 


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Support Services • At A Glance

AcademicsSupport ServicesStudent LifeHealth & Safety
Bookstore Advising Rec Sports Health Disclosures
Dual Credit Counseling Clubs Drug & Alcohol Prevention
Honors College Testing Requirements Egalitarian Health Insurance
Graduation Student Conduct Student Life Cares-Basic Needs Support  
Prior Learning Assessment Student Complaint Minority Male Initiative  
Service-Learning Get Help Society of Eagle Mentors  
Transfers (Fairs) Ability Services    
STEM Veterans Affairs    
Student Handbook 



Career Planning & Resources


Paying for College


International Services


Office of Institutional Equity




Student Services Contact Center

Virtual Lobby for Current/Former Students: Current/former students should use the Virtual Lobby page as a one-stop resource to connect virtually and in person for help with enrollment, advising, and payment arrangements.