Support Services

HCC has virtual and in-person services to support you. Our goal is your success! Please do not hesitate to contact us. 

Virtual Support

Virtual Lobby | Virtual Support for Enrollment, Advising, Financial Aid & Payment

The Virtual Lobby allows you to connect with enrollment, advising, financial aid, cashier/billing support, career services, Veteran & Military-Affiliated Student Success (VMASS), and International Students.

Ready to connect? Click here to access the Virtual Lobby. 


Call Centers

General HCC Info Contact Center

The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center. Please note that during heavy registration periods, we may experience high call volumes which may lead to longer wait times. 

  • Phone #: 713.718.2000 Option 1

  • Swoop Chatbot: (located at the lower right hand side of each HCC webpage) 

  • Hours of OperationMonday - Thursday | 8 am – 6 pm & Friday | 8 am – 5 pm


IT Service Desk | Reset Password + Help With HCC Email & Other Tech for Courses

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC-issued hardware and software.

  • Contact Info: 713.718.8800

  • Hours of OperationMondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.


  • Student Support Request Form


Canvas (Eagle Online) Technical Support

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.


Instructional Services Support Center

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295

  • Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.

  • Videoconferencing: Available on request via Teams and WebEx

  • Canvas Guides and Tutorials: Click to view Student Toolkit.


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Support Services • At A Glance

Academics Support Services Student Life Health & Safety
Bookstore Advising Rec Sports Health Disclosures
Dual Credit Counseling Clubs Drug & Alcohol Prevention
Honors College Testing Requirements Egalitarian Health Insurance
Graduation Student Conduct Student Life Cares-Basic Needs Support  
Prior Learning Assessment Student Complaint Minority Male Initiative  
Service-Learning Get Help    
Transfers (Fairs) Ability Services    
STEM Veterans Affairs    
Student Handbook 



Career Planning & Resources


Paying for College


International Services


Office of Equal Opportunity & Title IX




We Are Here to Help

On-campus and virtual support options are available. Please click here to visit the Virtual Lobby webpage which is a one-stop resource to learn about the most up-to-date links and service hours for enrollment, advising, financial aid, and payment arrangement help.