Support Services

Through the Virtual Lobby, you can get help with enrollment, advising, financial aid, and payment arrangements. Visit www.hccs.edu/virtuallobby.  

Before accessing a virtual or in-person service, please always reference the Virtual Lobby page for the most up-to-date Zoom links, hours of operations, and locations. 

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

• Contact Info: 713.718.5295
• Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.
• Videoconferencing: Available on request via Teams and WebEx
• Canvas Guides and Tutorials: Click to view Student Toolkit.

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.

• Contact Info: 713.718.5275 Option 3
• Hours of Operation: Mondays – Fridays: 8:00 A.M. until 11:00 P.M. | Saturdays: 9:00 A.M. until 11:00 P.M. | Sundays: 1:00 P.M. until 9:00 P.M.
• Service Request Form: https://online-03.hccs.edu/eo2help/
• Canvas Guides and Tutorials: Click to view Student Toolkit.

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC issued hardware and software.

• Contact Info: 713.718.8800
• Hours of Operation: Mondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.
• Email: it.support@hccs.edu 
• Student Support Request Form: https://www.hccs.edu/snow

Students facing financial emergencies are encouraged to:

• Visit hccs.edu/emergencyhelp to apply for emergency aid you may be eligible to receive.
• Visit hccs.edu/cares to learn about and access community resources for basic needs and mental health.

Click here to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:

• What to expect for courses this semester.
• How to access courses on Eagle Online (Canvas). 
• How to view guides and tutorials for course technology.
• How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi). 
• What academic support is available to help you succeed this semester.