Financial Aid COVID-19 Q&A

Financial Aid COVID-19 Q&A

We understand that the COVID-19 situation has many of our students facing challenges in employment, childcare availability and course delivery. During this time, we understand you need immediate up-to-date information regarding your financial aid eligibility. 

You can rely on this Q&A page for the most up-to-date information regarding HCC’s Financial Aid services. It will answer your questions about ways to contact Financial Aid Office; disbursements and refunds; emergency aid; Work-Study; books; relief for federal student loan borrowers; and process for private scholarships.

How to Contact Financial Aid

Multiple Ways to Reach Financial Aid

Financial Aid is here to answer any questions you may have. Below are the multiple ways to reach us:

  • In-Person Appointment
  • Call
  • Virtual Advising Appointment
  • Zoom Lobby
  • Email


Please visit our Contact page to see more details on how you can connect with a Financial Aid Associate. 


How to Submit Documents

Students are encouraged to check their financial aid to-do list items and submit requested forms or documentation through the Student Service Center.

To check your Financial Aid to-do list items:

  1. Visit
  2. Select "Student Sign In"
  3. Select the Checklist tile/box to view Financial Aid to-do list Items that will note what documentation or forms you need to submit.

Most financial aid forms can be submitted online. For step-by-step details on how to submit online forms, please click here. Please only submit forms that are on your to-do list. 



Emergency Aid Resources

Spring 2021 Emergency Aid Update

We understand that students may experience financial emergencies during this difficult time, and we encourage you to stay safe and patient as we evaluate the availability of emergency funding for Spring 2021. Updates will be posted on our Emergency Help page here:


Technology Resources

We have resources to support you during remote/online learning. Click here to learn about the options below

  • Free Outdoor/Parking Lot Wifi at our campuses
  • Reduced cost home wifi
  • Discount computers
  • Free software available to HCC students


General Financial Aid COVID-19 Updates

Disbursements and Refunds

The Financial Aid Office will continue to disburse and refund financial aid funds remotely. Please know we will process funds as quickly as possible and will communicate updates. You can view the most up-to-date disbursement and refund schedule here:



For updates about Work Study, please visit



We know students are facing additional responsibilities at home and work, and a shift in how courses are accessed. Please know it’s still important for you to stay enrolled and pass courses.

At this time, federal regulations still require the Financial Aid Office to count withdrawals for Satisfactory Academic Progress (SAP) evaluation and make adjustments to financial aid awards when enrollment statuses change. More information about what happens when you withdraw from courses covered by financial aid is available by clicking here


Books and Access Codes

We are pleased to report that students can access services online and the Bookstore is currently offering Free Shipping for Online Orders over $25.

Please place your order on the website at HCC Student Financial Aid, B&N Gift Cards and Major Credit Cards are accepted forms of payment. For items in-stock, normal shipping time will be 1-2 business days after order is placed.

For students utilizing a Bookstore Voucher outside of HCC Student Financial Aid, student will need to send a direct email to notifying us of their need to use a Bookstore Voucher and we will work with them to facilitate the necessary documentation to complete an Online Order for Home Delivery. These voucher agencies include, but are not limited to, VA Chapter 31, Baker Ripley, and TX Workforce Commission.

Students may email their questions using the contact form here: Bookstore representatives will be available to respond Monday through Thursday from 9 am to 5 pm and Friday from 9 am to 1 pm.


Loan Repayments

The president signed the CARES Act into law, which, among other things, provides relief for federal student loan borrowers. For details about how the CARES Act impacts federal student loan repayment, defaulted loans, and Public Service Loan Forgiveness (PSLF), read our latest updates from Federal Student Aid here:


Scholarship Checks Process

Students receiving outside scholarship funds should have their scholarship checks sent to address below.

Houston Community College
ATTN: Cashier's Office - Mail Code 1116A
3100 Main Street, Houston TX  77002

Checks will be processed once a week by the cashier's office and emailed to the HCC Scholarship Coordinator. Questions regarding outside privately funded scholarships should be emailed to


COVID-19 Resources and Reports

Financial Aid Contact Center

We at HCC Financial Aid are here to help you with your questions and concerns. Please visit our Contact Page to view the most current contact methods, hours, and annoucements.